HPI World Training: Phoenix

Achieving High Impact Leadership in Human and Organizational Performance (HOPL)

September 23-24 , 2021
Hilton Garden Inn Phoenix

Organizational events cost American companies an average of $637 per year, not to mention the immeasurable costs of injuries, equipment damage, and environmental releases.  Fortunately, Human Performance Improvement (HPI) offers reliable, systematic techniques to reduce human errors and associated costs by as much as 40 percent. Combining best practices in industrial and organizational psychology, ergonomics, social psychology, and cognitive psychology, HPI allows managers to recognize the causes of human error, measure behavior in a predictable manner, anticipate processes that are high risk for mistakes, and implement new procedures that reduce risk and make for a safer workflow.

HPI World Training: Achieving High Impact Leadership in Human and Organizational Performance uses dynamic learning activities to help industrial leaders understand the philosophical framework of HPI, the mechanics of what allows people to deviate and cause events in systems, and the principles of event learning.

Participants in this highly interactive course will:

  • Participate in a Dynamic Learning Activity
  • Review case studies based on actual events
  • Practice an Enhanced Cognitive Interview simulation
  • Learn to influence employees to become engaged, buy in to new initiatives, own their role in the process, and accept accountability
  • Examine the Learning Team process
  • Engage in the Latent Cause Analysis process
  • Compare various decision making models
  • Evaluating polices in terms of fairness, accountability, and justice
  • Implement models of sustainable HPI programs


Who should attend?

  • Safety managers and personnel
  • Operational managers and supervision
  • Maintenance managers and supervision
  • Cause Analysts
  • Operators
  • Plant Managers
  • Operational Excellence

Working at:

  • Power generation
  • Electricity transmission and distribution
  • Oil and gas refining
  • Chemical manufacturing and processing
  • Paper and lumber mills
  • Vegetation management related to energy

Topics Addressed: 

  • The benefits of HOPL: Safety, Financial, Reliability, Engagement, and Discretionary Effort. 
  • The principles and core concepts of HOPL: the foundational truths that shape a new view on performance leadership, including: 
    • A deep exploration of fallibility, how and why people make decisions leading to events, as individuals and as components in large, complex, organizations. 
    • Differentiating between the four deviation modes and how each calls for a different type of response. 
    • Understanding how drift and dynamic adaptation are inescapably tied to our successes and our catastrophes. 
    • Exploring how context influences behavior, and how successful leaders apply this proactively to avoid events and reactively to learn and improve from previous events. 
  • Strategies and tactics for avoiding events, including: 
    • Understanding of the Performance Modes and the correlating error modes. 
    • Recognizing how to avoid error traps by recognizing the triggers to deploy appropriate error-reduction tools. 
    • Building robust and resilient defenses by ensuring people recognize the triggers and have ability and motivation to deploy the appropriate tool. 
    • Activities, discussions, and case studies demonstrating when, how, and why the error-reduction tools are effective: Stop When Unsure, Self-Check (STAR), Pre-Job Brief, Post-Job Review, Phonetic Alphabet, 3-Way Communication, Peer Check, Questioning Attitude, Procedure Use and Adherence, etc…
    • Exploring the mindsets inhibiting error-reduction tool usage and developing strategies for shaping those mindsets to increase adoption of vital behaviors. 
  •  A new view of responding to events: 
    • The Blame Cycles, how they Cause Recurrence, why they are so pervasive, and how to avoid them. 
    • Responding to failure in a way that yields improvement, real accountability, enhanced trust, increased engagement, and discretionary effort.
  • An overview of the Learning Team process, and application through case study. 
  • Defining justice and culpability: 
    • How to respond to each type of deviation mode. 
    • Determining the criteria that must be met before it is just to punish. 
    • Defining what my org wants to be known for as we respond to events. 
    • Culpability decision-making tools, an overview and pros and cons. 
  • Developing HOPL influence strategies. 
  • Implementation lessons learned and best practices.  

Training Agenda

Day One, September, 2021

8:30-9:00 am Registration
9:00-12:00 am Session Begins
12:00-1:00 pm Lunch
1:00-5:00 pm Session Resumes
5:00 pm End of Day One

Day Two, September, 2021

8:30-9:00 am Registration
9:00-12:00 am Session Begins
12:00-1:00 pm Lunch
1:00-5:00 pm Session Resumes
5:00 pm End of Day Two


Wes Havard, Regional Manager of Operational Excellence and Human Performance, Luminant